Product Selection and Pre-Sales Enquiries:
All of the information about the products we sell is available by selecting either the links at the top of the page,
or by following one of the Product Quick Links in the menu on the left of this and other pages on our web site, and then navigating until you find the product or
products of interest.
While you are doing this, if you have any pre-sales questions that are not covered by the information on our site, or on the websites of the manufacturers of the products we sell, or just want to
pick our brains about something, please feel free to send us an email.
If you haven't already done so, we recommend that you trial any software or subscription products prior to purchase.
Add Products To Shopping Basket:
All currently available products have an Add to basket link as part of the top level information about that product. When you click on this link, the selected product
is added to your shopping basket, and you are taken to the shopping basket summary page.
Selecting the Back button on the shopping basket page will take you back to the previous product page.
You can also get to the shopping basket summary page by selecting the View shopping basket contents link that is present on most pages on our site.
Once you have added all the items you wish to purchase to the shopping basket, you can move to the secure order checkout by selecting the Checkout button on the shopping basket summary secure web page.
During checkout, you enter your personal, delivery, and payment details, then check the order and details are correct (very important!), before pressing the final Submit Order button to submit your order.
Our site uses secure socket layer (SSL) and other forms of secure encryption to ensure that all credit card details submitted to us are kept confidential.
Order Confirmation Email:
After your have sumbitted an order, we will send you an order confirmation email, sent to the email address you provided during checkout.
This email summarises most of the details of your
order (no credit card details are ever transmitted via unsecure email), to ensure that there were no mistakes accidentally entered during the checkout process. It also acts as a confirmation for you
that your order was received, and can be considered to constitute formal acceptance of your order.
Our aim is to get this email to you almost immediately, but it may take a little longer if you submit your order late at night or on the weekend.
The next thing that happens is that payment is made for the order.
If you have elected to pay by credit card, we will now validate your credit card and card owner details as required, and
process the payment against your credit card. We will contact you if it is necessary to validate or request further cardholder details, for the protection of both the cardholder and us.
If you have elected now to pay by direct deposit/internet bank transfer/EFT, or by over the counter cash deposit, (or IMT for international customers), then this is the time at which you make the payment.
Once cleared payment has been received, we then deliver your purchase to you.
For software or subscription only purchases, you will be emailed any licence keys or related information.
For a hardware purchase, we will send you an email when the package is handed to the courier
or the post office, and, in the case of delivery by Fastway, Toll IPEC Priority, or
Australia Post Registered Parcel, we will provide you with a tracking number you can use to keep track of your purchase.
Once your order is delivered, we hope you enjoy using your purchase and then think
about visiting us again in the future. We'd also be really happy if you say nice things about HyperReality and our
products to your friends and family.
Support and After-Sales Service:
Lastly, but certainly not least: if required, we provide our customers with a level of support and
after-sales service that we, and our happy customers, feel outshines all other similar businesses.
Between the level of support we provide (both direct and via the internet forums
on which we maintain an active presence), and the high level of direct support
provided by the manufacturers of the products we sell (we only choose products that we know to be well supported), you should find answers to any questions or problems you may have.