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Warranty and Returns

Sale of software or subscription services provided via licence keys, license key generation tokens, prepaid subscription cards and codes, and/or any electronic means, are final, and these goods are non-returnable. Packaged software is non-returnable if opened.

Where the developer or provider of software or subscription services provides a free trial of their software or service, we recommend to all customers that they use the free trial prior to purchase to ensure that the product meets all their requirements and to avoid any potential disappointment.

All of the hardware devices we sell come standard with a twelve month manufacturer's return to base warranty unless otherwise stated.

Non-defective hardware, that is not a "special order" item, may be returned for credit within ten days of the invoice date, provided certain conditions are met. Goods supplied on "special order" are not returnable unless faulty (we will notify you prior to completion of the sale if a product is a "special order" item). Shipping charges are not refundable.

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In all cases where you wish to return a hardware product to us (whether under warranty, or for any other reason), you must first obtain a Return Authority (RA) number from us, by sending an email to support@HyperReality.com.au containing your details, a detailed description of the fault (in the case of warranty returns), and the invoice number of the purchase. We will send you an RA number that you should ensure is on the outside on the packaging when the product is returned to us.

For full and specific details of the terms and conditions of our Warranty and Returns policies, please read the Warranty, Return of Non-Defective Goods, and Terms and Conditions for Returns of Goods for Credit or Under Warranty sections of our Terms and Conditions of Sale.

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