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Product Support Information

At HyperReality we provide email support to all of our customers whenever possible.

If you have a problem with one of the products we have sold you, please start by looking at our FAQ.

If our FAQ page isn't of assistance, please send an email outlining the problem to support@HyperReality.com.au. Please be patient, as in some cases we may need to consult with the manufacturer or distributor of the product.

In addition to any help that we can provide to you, in most cases the manufacturers and distributors of the products we sell also provide direct support to people who buy their products. They also provide software and driver updates through their web sites.

Another excellent source of assistance are the various forums that exist around the web - in a lot of cases you'll find that you are not the only person to have experienced the problems you are having, and will be able to find a quick answer to your problem, or a large community of people who are willing to help you out. The answers to your problems may also benefit other people in the future.

Purchasing Information:
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VideoReDo Support Links

VideoReDo Plus & VideoReDo TVSuite MPEG Editing & DVD Authoring Software
VideoReDo web site:http://www.videoredo.com
Latest release version of all VideoReDo products: http://www.videoredo.com/en/Download.htm
Latest beta version of VideoReDo TVSuite H264 v5: http://www.videoredo.net/msgBoard/forumdisplay.php?f=40
Last beta version of VideoReDo TVSuite H264 v4: http://www.videoredo.net/msgBoard/forumdisplay.php?f=40
Latest beta version of VideoReDo TVSuite: http://www.videoredo.net/msgBoard/forumdisplay.php?f=33
Latest beta version of VideoReDo Plus: http://www.videoredo.net/msgBoard/forumdisplay.php?f=24
VideoReDo Documentation http://www.videoredo.com/en/Documentation.html
VideoReDo Support Forum: http://www.videoredo.net/msgBoard/index.php
VideoReDo FAQ: http://www.videoredo.net/msgBoard/forumdisplay.php?f=35
VideoReDo How To's: http://www.videoredo.net/msgBoard/forumdisplay.php?f=36
VideoReDo Tips: http://www.videoredo.net/msgBoard/forumdisplay.php?f=37
VideoReDo Support email address: support@videoredo.com
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